Coupons and Promotions Just Got Easier to Manage

Promotions are one of the most-used features on the platform, which also means they're the feature we hear the most feedback about. This update is a cleanup pass built directly from that feedback — nothing flashy, just a handful of things that now work better than they did a few weeks ago.

What changed

• More reliable redemption tracking. We audited how coupon views and redemptions were being recorded and fixed a few edge cases where numbers weren't showing up accurately on the owner dashboard.
• Better email deliverability. Promotional emails and flyers sent through your profile now go out with improved sending practices, so fewer of them land in spam and more actually reach the customer's inbox.
• Video support for promotions. Flyers and coupons can now include short video alongside photos, for businesses that want to show something in motion instead of a static image.
• General safety and consistency fixes across the promotions tools, based on real usage patterns we noticed once enough businesses were actively running offers.

Why this matters

A coupon that doesn't get delivered, or a redemption count that isn't accurate, quietly undermines the whole point of running a promotion in the first place — you're left guessing whether it worked. These fixes are about making sure that when you run an offer, you can actually trust the numbers you're seeing and the emails are actually landing.

What's next

Promotions remain one of the areas we keep actively improving, since it's one of the most direct ways a profile turns into an actual customer. If you've run into anything odd with a coupon or flyer, our support team wants to hear about it — a lot of what shipped in this update came directly from businesses flagging something that felt off.